Giles Rollestone
Elevating Experience-led Product and Business Innovation for Start-ups and Scale-ups
Fractional Leadership | Customer Experience Innovation & Design | Advisory | Consulting | Mentoring | NED
I’m an award-winning leader with 25+ years’ experience solving complex business challenges, building high-impact teams, elevating design and delivering state-of-the art customer experiences.
I help companies build and scale exceptional customer experiences.
Expertise
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↑ Build new and scale existing UX, research and product design teams with vision, strategy, org design, process, innovation and transformation operating systems guidance.
⦿ Up-skill, coach and mentor existing CX / UX / product design and research practitioners and capabilities to maximise impact, value and commercial results.
✓ Address challenges with product market-fit for zero-to-one and products that require deeper alignment to customer needs and journeys - increasing customer engagement, acquisition and retention.
→ Resolve delivery challenges and help to ensure value generating software is delivered at pace and aligned to your market and end users.
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CX and product discovery
UX research
Design thinking and design sprint facilitation and workshop creation
Vision and strategy
Zero-to-one new product and platform development
End-to-end UX-UI design
Existing product and platform improvement
UX enhancement
Product market-fit
Customer co-creation, feedback and validation
Design governance
CX metrics, indicators and measuring value
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Scaling high-performance teams and functions for product / customer experience growth
Vision
Strategy
Structure
Operations
Culture
Performance
Measurement
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Approach and strategy
Programme and stakeholder management
Experience architecture and emerging technologies
Customer centricity culture evolution
Ensuring multiple perspectives inform and shape change
Getting organisations and teams closer to customers
Governance and people
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Creating high-performance teams and functions at scale
One-to-one executive coach and mentor (certification in-progress)
Up-skilling and mentoring teams
People leadership and performance management
Manager of managers
Career growth acceleration
I work with start-ups, VCs, founders, design leaders and growing brands to help unlock value and accelerate customer experience-led growth.
Whether it’s creating and overseeing the CX strategy and product market-fit execution for ‘zero-to-one’ customer-centric B2B/B2C products and beyond.
Or bringing customer-centricity to an evolving product experience and developing the vision for a new design capability, I help companies and people unlock untapped value and accelerate inclusive sustainable growth.
I run my own advisory and consulting firm providing fractional design executive and CX, UX, product design innovation leadership expertise to start-ups and scale-ups.
I am currently a chief experience officer, fractional leader and product innovation advisor, intent on elevating customer experience design-led innovation and transformation alongside like-minded companies and individuals.
Recent leadership roles.
London, Los Angeles, San Francisco, Silicon Valley, Tokyo, Porto, New York and Brighton ++
Portfolio.
90+
New digital experiences, products, apps & websites released from concept to launch & evolution.
14+
Industry awards. Art Directors Club, BIMA, D&AD, I.D Magazine, People’s Choice amongst others.
£12m+
Yearly revenue generated from one product alone.
I’m happy to share case studies and examples of work during in-person sessions or online by request.
Highlighted recognition.
Extensive contribution for awards given to companies I have worked for, as well as receiving prestigious awards for self-initiated projects.
D&AD Pencil for Urban Feedback (founder, pioneering start-up).
Interested in working with Giles?
Currently I have availability for additional projects, and with over three decades of experience in design and innovation, I love helping individuals, teams and organisations find human-centred opportunities for growth.
Please feel free to get in contact to discuss your business needs and explore how I could potentially help.